Sunday, 13 April 2008

Is Passive-aggressive behavior & Malicious compliance sabotaging your business?

Brand Killer Robots reveal:
We bring you two definitions (Wiki) of forms of employee behavior which are pervasive in many companies today. Which in effect are massively reducing the return to shareholders and threatening to sabotage the whole bally operation!

Passive-aggressive behavior
From Wikipedia, the free encyclopedia
Passive-aggressive behavior refers to passive, sometimes obstructionist resistance to following authoritative instructions in interpersonal or occupational situations. It can manifest itself as resentment, stubbornness, procrastination, sullenness, or repeated failure to accomplish requested tasks for which one is assumed, often explicitly, to be responsible. It is a defense mechanism and, more often than not, only partly conscious. For example, people who are passive-aggressive might take so long to get ready for a party they do not wish to attend that the party is nearly over by the time they arrive. Another form of passive-aggressive behavior would be leaving notes to avoid face-to-face discussion/confrontation.

Malicious compliance
From Wikipedia, the free encyclopedia
Malicious compliance is a phrase used to describe the behavior of a person who intentionally inflicts harm by strictly following the orders of management, knowing that compliance with the orders will cause a loss of some form resulting in damage to the manager’s business or reputation. In effect, this is a form of sabotage used to harm leadership.[1]
By definition, this is true when the following conditions are present:
The superior gives erroneous or incomplete orders without knowing the consequences.
The subordinate has knowledge of something harmful to the job based on the orders given that the superior does not know.
The subordinate strictly follows the orders given to cause the loss.
While most businesses and institutions have policies against sabotage in the work place, this type of behavior is sometimes difficult to control.
A related form of malicious compliance is sometimes referred to as work-to-rule. In a work place, it is an action whereby employees work strictly according to the legal terms of their contract of employment or written procedures. In this situation, the strict adherence to the rules set forth by the written job procedures only allow the workers to do the minimum of amount of labor required and no more, resulting in decreased production. This assumes the written job procedure is inadequate to cover all aspects of a job function. This action is a minimal form of a labor strike.

No comments: